A company in the Waste industry had requisitioned a belt to the exact specifications they needed. An approval print was sent to the customer and approved. The conveyor belt was produced and shipped on time.
The company received it, but quickly found out as it would not fit on their system, that they submitted the wrong specifications. They called May Conveyor to see if they could help. A service team was sent to the customer facility the same day. Working through the night the service team made all the necessary modifications necessary and the customer was up and running the next day..